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Insurance and billing
If you have questions about your bill, please call our billing department at (831) 649-1000. We will bill any commercial or governmental insurance for our patients. We are contracted with most insurance companies, including Medicare and Medi-Cal. If you are unsure of our participating status with your insurance, please call your insurance company. Depending on your insurance coverage, some or all of the cost may be billed to you. We will make every effort to assist you and will arrange for a payment plan, if necessary.
Prescription refills should be handled by your pharmacy. If you need a refill, please call your pharmacy. They will then send us a refill request. Please allow up to three business days for your request to be completed. This means you should contact your pharmacy for a refill at least three days prior to your last dose.
You can help expedite our exploration of your healthcare needs by always:
- Reviewing and updating patient information IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.
- Bringing your most current medication list or actual pill bottles to your clinic visit.
- Coming prepared to address your medication refill needs.
- Following instructions for testing and being mindful of timing. Unless instructed otherwise, routine tests which will be monitored at your upcoming visit should be done as least 72 hours prior to the visit to ensure the results are available for the physician to review.
New patient packet
Please print and fill out the new patient packet, or you may obtain the patient information form at either the Carmel or Marina facility front desk. Fill out all fields to the best of your knowledge and ability. Bring in the completed forms and all appropriate sections so we can best assist you in your registration process. See new patient packets to the right pertaining to various specialties.
Notice of Privacy Practices
This notice of Privacy Practices provides information about how we may use and disclose your medical information. The Health Insurance Portability and Accountability Act (HIPAA) is a federal program requiring that all medical records used or disclosed by our office be kept confidential. We are required by law to maintain the privacy of your medical information and to provide you with notice of our legal duties and privacy practices.
Authorization to release medical information
A signed request is required for us to release or receive medical records to or from another facility. Please print and fill out the medical release form, or a medical release form may be obtained at either the Carmel or Marina facility front desk.
** Note: This authorization is only valid for one year from date of signature. *** Notice to person or agency receiving this information has been disclosed to you from records whose confidentiality is protected. Statutes and regulations prohibit you from making further disclosures of it without the specific written consent of the person to whom it pertains, or as otherwise permitted by such regulations. A general authorization for the release of medical or other information is not sufficient for this purpose.