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Montage Health and Community Hospital are committed to your health and safety during the pandemic. COVID-19 information and resources

For Patients

Video visits

Video Visits

Montage Medical Group is now offering private video visits over your smart phone, tablet, or computer.

These video visits are easy to use, cost the same or less as an in-person appointment, and you don’t have to come to our office — so you can continue to practice social distancing.

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Montage Health evisit

Montage Health eVisits

Minor conditions can now be addressed online when you need it most from anywhere, using your smartphone, computer, or tablet, with Montage Health's new eVisit.

Quality care, 24/7, from the comfort of your home.

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Free coronavirus eVisits

If you have mild respiratory symptoms including flu, hay fever/allergies, COVID-19 (coronavirus), consider using a free eVisit – Montage Health’s fast, online virtual care option - from the comfort of your home.

Answer a series of questions about your symptoms, and a clinician will provide a treatment recommendation, usually within an hour. Available 24/7.

Start an eVisit

MyChart and CCHC logos

Your online health record

Access your health information from your computer or mobile device 24/7.

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Insurance and billing

Insurance and billing

If you have questions about your bill, please call our billing department at (831) 649-1000. We will bill any commercial or governmental insurance for our patients. We are contracted with most insurance companies, including Medicare and Medi-Cal. If you are unsure of our participating status with your insurance, please call your insurance company. Depending on your insurance coverage, some or all of the cost may be billed to you. We will make every effort to assist you and will arrange for a payment plan, if necessary.

Prescription refills

Prescription refills

Prescription refills should be handled by your pharmacy. If you need a refill, please call your pharmacy. They will then send us a refill request. Please allow up to three business days for your request to be completed. This means you should contact your pharmacy for a refill at least three days prior to your last dose.

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Outpatient services

Montage Health and Community Hospital serve the Monterey Peninsula with outpatient services, conveniently located in Carmel, Marina, and Monterey. Outpatient services include lab, radiology/imaging, rehabilitation/physical therapy, cardiology, behavioral health, and more.

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Your appointment

You can help expedite our exploration of your healthcare needs by always:

  • Reviewing and updating patient information IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.
  • Bringing your most current medication list or actual pill bottles to your clinic visit.
  • Coming prepared to address your medication refill needs.
  • Following instructions for testing and being mindful of timing. Unless instructed otherwise, routine tests which will be monitored at your upcoming visit should be done as least 72 hours prior to the visit to ensure the results are available for the physician to review.

New patient packet

Please print and fill out the new patient packet, or you may obtain the patient information form at either the Carmel or Marina facility front desk. Fill out all fields to the best of your knowledge and ability. Bring in the completed forms and all appropriate sections so we can best assist you in your registration process. See new patient packets to the right pertaining to various specialties.

Notice of Privacy Practices

This notice of Privacy Practices provides information about how we may use and disclose your medical information. The Health Insurance Portability and Accountability Act (HIPAA) is a federal program requiring that all medical records used or disclosed by our office be kept confidential. We are required by law to maintain the privacy of your medical information and to provide you with notice of our legal duties and privacy practices.

Authorization to release medical information

A signed request is required for us to release or receive medical records to or from another facility. Please print and fill out the medical release form, or a medical release form may be obtained at either the Carmel or Marina facility front desk.

** Note: This authorization is only valid for one year from date of signature. *** Notice to person or agency receiving this information has been disclosed to you from records whose confidentiality is protected. Statutes and regulations prohibit you from making further disclosures of it without the specific written consent of the person to whom it pertains, or as otherwise permitted by such regulations. A general authorization for the release of medical or other information is not sufficient for this purpose.

21st Century Cures Act

Additional electronic health information available to patients

As of December 9, 2020, Montage Health will release electronic health information, such as test and radiology studies, to your MyChart account as soon as the results are available. In early 2021, clinical notes including assessments and treatment plans will also be available for you to view. This action is in compliance with the federal government’s 21st Century Cures Act, which promotes the access, exchange, and use of electronic health information. If you have concerns about the health information that appears in your MyChart account, talk with your health care provider.

Many of our patients are already familiar with the benefits of viewing their health information on MyChart. MyChart is a free, secure, and easy way to access your health information and health care providers online. If you do not have a MyChart account, you may register and learn more on our MyChart webpage.

Insurance we accept

  • Athena
  • Aspire
  • Beach Street
  • Blue Cross
  • Blue Shield
  • Central CA Alliance for Health
  • Cigna
  • Coastal TPA
  • Community Health Plan
  • Coventry Health Care
  • EMSF
  • Health Net
  • Medicare
  • Medi-Care
  • Medi-Cal
  • Pacific Health Alliance
  • Tri-Care/Tri-West
  • United Health Care

Montage Health

Community Hospital of the Monterey Peninsula

Montage Health Foundation

Montage Medical Group

Montage Wellness Center

Aspire Health Plan

MoGo Urgent Care logo

Community Health Innovations